Privacy Policy

This Privacy Policy describes the practices of HealthBridge and its affiliates ("we," "us," or "HealthBridge") regarding the collection, use, and disclosure of information when you use our services, websites, and related offerings (the "Services"). It applies to both general personal information and, where relevant, protected health information ("PHI") that we may receive or maintain in connection with care coordination and related activities.

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We may collect the following types of information:

• Contact and account information: Name, email address, phone number, mailing address, and account credentials when you register or communicate with us.
• Health-related information: When permitted by law and with appropriate authorization, we may receive information related to your health, benefits, care history, or care coordination needs to support the Services.
• Usage and technical data: Information about how you use our websites and services, device information, IP address, and similar technical data.
• Other information you provide: Feedback, survey responses, and other information you choose to provide.

Note: In the HealthBridge Insight Portal, Medicare health records are streamed securely and analyzed in real-time but are not persisted to long-term storage on our servers.

We use the information we collect to:

• Provide, operate, and improve the Services.
• Support care coordination and help you understand your health needs and benefits.
• Send relevant communications, reminders, and educational content.
• Respond to your requests and provide customer support.
• Comply with legal obligations and protect our rights and the rights of others.
• Analyze and improve the safety, quality, and performance of our Services.

We do NOT sell your personal information or PHI.

We may share information only in the following limited circumstances:

• Service providers: With vendors who assist us in operating the Services, under strict confidentiality and data protection obligations.
• Care and operations: With healthcare providers or entities involved in your care as permitted by law and applicable agreements.
• Legal requirements: When required by law, court order, or to protect the safety of our users or others.
• With your consent: When you have given us explicit permission for a specific purpose.

When we receive, use, or disclose information that qualifies as protected health information under the Health Insurance Portability and Accountability Act ("HIPAA"), we do so in accordance with HIPAA and applicable state privacy laws.

We maintain administrative, technical, and physical safeguards designed to protect PHI and limit its use and disclosure to what is permitted by law. We do not use or disclose PHI for marketing purposes unrelated to your care.

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

Depending on your location and the nature of the information, you may have the right to access, correct, delete, or limit the processing of your information.

For PHI, you have specific rights under HIPAA, including the right to an accounting of disclosures and the right to request restrictions. To exercise these rights, please contact us at privacy@healthbridgeaco.com.

We may use cookies and web beacons to operate our websites and analyze usage. You can control cookies through your browser settings.

We do NOT use tracking for third-party advertising based on your health information.